Privacy Policy
How JUSTSOLVE S.R.L. collects, uses and protects personal data when you visit www.just-solve.com or contact us, in accordance with the GDPR (EU) 2016/679 and Italian data protection law.
1. Who we are
JUSTSOLVE S.R.L. is the data controller of the personal data collected through this website.
2. Data we collect
- Data you provide to us
- Name, company, job title, email, phone number and anything you include in your message.
- Data collected automatically
- IP address, browser and device, operating system, pages visited, time of access, referring website and interaction data.
We ask that you share only the data necessary for your request.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Responding to requests and contact forms | Pre-contractual measures at your request; legitimate interest |
| Providing our services to customers | Performance of a contract |
| Operating, protecting and improving the website | Legitimate interest |
| Complying with accounting, tax and other legal obligations | Legal obligation |
| Marketing communications (you can unsubscribe at any time) | Consent, where required by law |
5. Sharing and transfers
We share data only with providers that help us operate the website and our business — hosting (Framer), cloud, analytics (Google Analytics, Umami), CRM, communications, cybersecurity and professional advisers — subject to appropriate contractual and technical safeguards. We never sell personal data.
Some providers may process data outside the EEA. In that case we rely on European Commission adequacy decisions, Standard Contractual Clauses or other mechanisms recognized by the GDPR.
6. Retention
- Requests: for as long as necessary to respond and to manage the potential relationship.
- Customers: for the duration of the contract and for any further period required by law.
- Accounting and tax data: for the periods required by law.
- Marketing: until you unsubscribe, withdraw your consent or object.
We may retain data for longer where necessary to establish, exercise or defend legal claims.
7. Security
We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss, disclosure, alteration or misuse. No method of transmission or storage is completely secure.
8. Your rights
Under the GDPR you may request access to your data, have it rectified or erased, restrict or object to its processing, receive it in a portable format, and withdraw your consent at any time, without affecting the processing carried out before the withdrawal.
How to exercise them
Write to amministrazione.just-solve@legalmail.it. We may ask you to verify your identity.
You may also lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).
9. Other information
- Third-party websites
- We are not responsible for the privacy practices of the websites we link to.
- Minors
- Our services are aimed at businesses and not at minors. We do not knowingly collect their data.
- Automated decision-making
- We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect you.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version is always published on this page, with the date shown at the top.
Questions about this Privacy Policy?
Write to us and our team will get back to you as soon as possible.