Terms & Conditions

Last updated: 8 September 2026

This Privacy Policy explains how JUSTSOLVE S.R.L. (“JUSTSOLVE”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit www.just-solve.com, contact us or interact with our services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Italian data protection legislation.

1. Data Controller:

The Data Controller responsible for the processing of personal data through this website is:

JUSTSOLVE S.R.L.
Corso Giuseppe Garibaldi 93
20121 Milano (MI), Italy

P. IVA / Codice Fiscale: 13053610963
REA: MI-2701279
PEC: amministrazione.just-solve@legalmail.it
Website: www.just-solve.com

For questions concerning this Privacy Policy or the processing of your personal data, you may contact us using the details above.

2. Personal Data We Collect:

Depending on how you interact with our website, we may collect different categories of personal data.

Information you provide directly:

When you submit a form, request information, contact our team or otherwise communicate with us, we may collect information such as:

• First and last name

• Company name

• Job title or professional role

• Email address

• Telephone number

• Information contained in your message or request

• Any other information that you voluntarily provide

Technical and usage information:

When you visit our website, certain technical information may be processed automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Date and time of access

• Referring website

• Website interaction and performance information

This information may be processed for the operation, maintenance and improvement of the website.

3. Purposes and Legal Bases for Processing:

We process personal data only where there is an appropriate legal basis.

Responding to enquiries:

We process information submitted through our website or other communication channels in order to respond to requests, provide information about our services, organise meetings and communicate with potential or existing customers.

Legal basis: steps taken at your request prior to entering into a contract and/or our legitimate interest in responding to business enquiries.

Providing our services:

Where you become a customer or business partner, we may process your personal data to provide our services, manage our relationship and fulfil our contractual obligations.

Legal basis: performance of a contract or steps taken prior to entering into a contract.

Operating and improving our website:

Technical and usage information may be processed to maintain website functionality and security, diagnose technical issues, analyse performance and improve the user experience.

Legal basis: our legitimate interest in maintaining and improving our website and digital services.

Compliance with legal obligations:

We may process and retain certain information where required by applicable laws, including accounting, tax, regulatory and legal requirements.

Legal basis: compliance with a legal obligation.

Marketing communications:

Where applicable, we may use your contact details to send information about JUSTSOLVE, our services or related business communications.

Where consent is required by law, such communications will only be sent after obtaining your consent.

You may unsubscribe or withdraw your consent at any time.

4. Contact Forms:

When you submit a contact form through www.just-solve.com, we process the information you provide in order to respond to and manage your request.

This information may include your:

• Name

• Business or organisation

• Email address

• Telephone number

• Professional role

• Message or request

We ask users not to submit personal data that is not necessary for the purpose of their enquiry.

5. Cookies and Similar Technologies:

Our website may use cookies and similar technologies that are necessary for its operation, security and functionality.

We may also use analytics or other technologies to understand how visitors use our website and to improve our digital services.

Where required under applicable law, non-essential cookies and tracking technologies will only be activated after obtaining the user's consent.

Users may manage or withdraw their consent through the cookie preferences made available on the website.

Further information is available in our Cookie Policy.

6. Service Providers and Recipients of Personal Data:

JUSTSOLVE may use trusted third-party providers to support the operation of its website and business activities.

These providers may provide services such as:

• Website hosting and infrastructure

• Website development and maintenance

• Form processing

• Cloud services

• Business communications

• Analytics

• Customer relationship management

• Cybersecurity

• Professional, accounting and legal services

Our website is currently developed and hosted using Framer.

Where third parties process personal data on our behalf, we take appropriate measures to ensure that such processing is subject to appropriate contractual, organisational and technical safeguards.

JUSTSOLVE does not sell personal data to third parties.

7. International Data Transfers:

Some technology and service providers used by JUSTSOLVE may process or store personal data outside the European Economic Area (“EEA”).

Where personal data is transferred to countries that have not been recognised by the European Commission as providing an adequate level of data protection, appropriate safeguards will be implemented as required under the GDPR.

These may include:

• European Commission adequacy decisions

• Standard Contractual Clauses

• Other legally recognised transfer mechanisms

  
  

8. Data Retention:

We retain personal data only for as long as necessary for the purposes for which it was collected and in accordance with applicable legal requirements.

Retention periods may vary depending on the type of data and our relationship with you.

For example:

• Enquiry and contact information may be retained for the period necessary to respond to the request and manage potential business relationships.

• Customer information may be retained throughout the contractual relationship and for the additional period required by applicable law.

• Accounting and tax information will be retained for legally required periods.

• Marketing information may be processed until you unsubscribe, withdraw consent or exercise your right to object, as applicable.

Certain information may be retained for a longer period where necessary to establish, exercise or defend legal claims.

9. Data Security:

JUSTSOLVE implements appropriate technical and organisational measures designed to protect personal data against:

• Unauthorised access

• Accidental loss

• Unlawful disclosure

• Alteration

• Destruction

• Misuse

While we take reasonable measures to protect personal data, no electronic transmission or storage method can guarantee absolute security.

10. Your Rights Under the GDPR:

Subject to the conditions established by applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete personal data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing activities

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with a competent supervisory authority

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, you may contact:

JUSTSOLVE S.R.L.
PEC: amministrazione.just-solve@legalmail.it

We may request additional information where reasonably necessary to verify your identity.

11. Right to Lodge a Complaint:

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

In Italy, the competent authority is:

Garante per la Protezione dei Dati Personali

You may also contact JUSTSOLVE directly so that we can attempt to address your concerns.

12. Third-Party Websites:

Our website may contain links to websites, platforms or services operated by third parties.

JUSTSOLVE is not responsible for the content or privacy practices of those third-party websites.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

13. Children’s Privacy:

Our website and services are primarily intended for businesses and professional users and are not directed at children.

JUSTSOLVE does not knowingly collect personal data from children through this website.

14. Automated Decision-Making:

Unless otherwise specifically indicated, personal data collected through this website is not used for decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

Where such processing is introduced, information required under applicable data protection law will be provided.

15. Changes to This Privacy Policy:

JUSTSOLVE may update this Privacy Policy from time to time to reflect changes in its website, services, technologies, processing activities or legal obligations.

The latest version will always be published on this page.

The “Last updated” date shown at the beginning of this Privacy Policy indicates when the document was most recently revised.

16. Contact:

For questions regarding this Privacy Policy or the processing of personal data, please contact:

JUSTSOLVE S.R.L.
Corso Giuseppe Garibaldi 93
20121 Milano (MI), Italy

P. IVA / C.F.: 13053610963
REA: MI-2701279
PEC: amministrazione.just-solve@legalmail.it
Website: www.just-solve.com