Skip to content

Debt collection for telecom operators, at any volume

In telecoms, arrears are many and small: if every case needs an operator, the cost eats into what you recover. JustSolve agents handle the volume, your team only the exceptions.

Book a free demoWhere value is lost

A day in the life of whoever handles telecom arrears. Thousands of cases, thin margins.

  • Huge volumes, small amounts

    Every billing cycle creates thousands of arrears of a few tens of euros: impossible to follow them all with a human contact.

  • Cost erodes recovery

    If every case takes an operator's time or an external fee, on amounts this small net recovery shrinks until it isn't worth it.

  • Layered systems

    Billing, CRM, reminder tools and external vendors don't talk to each other: piecing together a customer's history takes several systems.

  • Agencies as black boxes

    Cases handed out come back with an outcome, but with no way of knowing which contacts were made and in what tone.

Where value is lost, stage by stage. The path of an unpaid telecom bill, today and with JustSolve.

  1. [01]

    Contact

    Today: Contact in waves after the billing cycle, on a single channel and with no automatic follow-up.

    With JustSolve: Every arrear goes straight into a sequence across SMS, email, WhatsApp and phone, with scheduled follow-ups.

  2. [02]

    Understanding the context

    Today: A customer with a billing problem gets the same reminder as one who won't pay.

    With JustSolve: Agents recognise disputes and requests for clarification and keep them apart from missed payments.

  3. [03]

    Negotiation

    Today: Spreading €60 over instalments with an operator costs almost as much as the amount, so it's rarely offered.

    With JustSolve: Agents offer plans and new dates even on small amounts, within the rules you set.

  4. [04]

    Keeping to the plan

    Today: Payment promises get lost between systems and nobody follows up on those who break them.

    With JustSolve: Every promise is logged and checked; whoever doesn't pay on the agreed date is contacted again.

  5. [05]

    Handover to legal

    Today: Cases go out in bulk, including those a good follow-up would have solved.

    With JustSolve: Only the cases that need it reach lawyers or external partners, with the full history.

  6. [06]

    Formal notice of default

    Today: Formal communications go out late, with different templates depending on who prepares them.

    With JustSolve: Formal notices and communications go out when planned, with the same template for every case.

  7. [07]

    Court action

    Today: On small amounts court action rarely pays off, so many receivables are simply written off.

    With JustSolve: An out-of-court stage that scales means fewer write-offs and keeps court action for the cases that justify it.

“Integrating with our billing will be an endless project.”

Telecom billing systems are complex and layered, and nobody wants to touch them for a new vendor. That's why JustSolve starts from the case data you already have.

  • Billing stays as it is

    JustSolve works on the data of unpaid cases: there's no need to replace your billing system.

  • Up and running in days

    Integration starts from your data and in most cases takes less than a week, with our team alongside you.

  • One view of everything

    Contacts, replies, promises and payments for every customer are in the same place, even if they come from different systems.

Spend less. Recover more.

+80%

Recovery rate

On receivables overdue by less than 30 days.

-86%

Time saved

Over 20,000 hours saved per team every year.

96%

Customer satisfaction

Among the clients who chose us.

Questions about telecom debt collection

Can't find the answer you need? Write to us

More industries. The same method, adapted to every type of receivable.

Ready to supercharge your credit team?

Tell us how you handle unpaid invoices and we’ll show you where JustSolve can help.

Book a free demo