Arrears management for water services
In water services, arrears are often still handled by hand, or by different concessionaires with different rules. JustSolve brings a single process, tracked and the same for every customer.
A day in the life of whoever handles water arrears. Manual processes, different territories, strict rules.
Processes still manual
Reminders prepared by hand, lists in Excel and phone calls: the work grows with the number of accounts, not with results.
Heterogeneous concessionaires
Each territory or concessionaire works with its own tools and timings, and comparing results is almost impossible.
Very different accounts
Households, apartment buildings and businesses need different approaches, but often receive the same communications.
Governance and procurement
Every change goes through public governance rules and stricter procurement procedures, which lengthen the timeline.
Where value is lost, stage by stage. The path of an account in arrears, today and with JustSolve.
- [01]
Contact
Today: Paper bills and reminders, with few channels and long gaps between one contact and the next.
With JustSolve: Every account in arrears goes into a multichannel sequence, with the same timings and rules across the whole territory.
- [02]
Understanding the context
Today: Customer information is scattered across systems and concessionaires, and nobody has the full picture.
With JustSolve: History, communications and replies for every account are in one place, available to whoever handles the case.
- [03]
Negotiation
Today: Instalment plans are agreed at the counter or by phone, with terms that vary from case to case.
With JustSolve: Agents offer plans consistent with the regulation you define, the same for every customer in the same situation.
- [04]
Keeping to the plan
Today: Checking that plans are kept requires periodic manual checks.
With JustSolve: Every instalment is tracked and whoever misses a date is contacted again.
- [05]
Handover to legal
Today: Cases go to lawyers or concessionaires without a common format.
With JustSolve: Only the cases that need it reach your lawyers, with the same structured history for all of them.
- [06]
Formal notice of default
Today: Formal notices follow different templates and timings from one concessionaire to another.
With JustSolve: Formal notices go out within the times set by your procedures, with uniform templates and documented dispatches.
- [07]
Court action
Today: Recourse to court is fragmented and costs are hard to predict.
With JustSolve: Court action stays the last resort, on cases already selected and documented.
“With our governance and procurement rules, it's too complicated.”
Public and publicly owned companies have constraints a vendor must respect, not work around. That's why you can start gradually, with clear rules and documentation from day one.
Start from a limited scope
You can begin with one territory or part of your accounts, measure the results and decide whether to extend.
Written rules, applied to everyone
The regulation you approve becomes the agents' rule: the same timings and terms for every customer.
Everything tracked and verifiable
Every communication, plan and change of status stays documented, useful for internal controls and reporting.
Spend less. Recover more.
+80%
Recovery rate
On receivables overdue by less than 30 days.
-86%
Time saved
Over 20,000 hours saved per team every year.
96%
Customer satisfaction
Among the clients who chose us.
Questions about water services arrears management
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